Platform · Module
Voice channel
Run One3 by phone in Indian languages, with disclosure, consent and strict risk limits
The Voice channel lets owners, managers and frontline staff ask questions, get briefings, capture updates and trigger allowed Actions by phone. AI is disclosed at call start, and risky Actions never complete by voice alone.
Voice for people who are not at a desk
Many owners, managers and frontline staff prefer a phone call to a dashboard. The Voice channel, planned for Wave 3 and metered by minutes, lets them ask questions, get briefings, capture updates and trigger allowed Actions in Indian languages.
How it works
A telephony provider supplies inbound and outbound numbers over SIP or WebRTC, with DLT and telecom compliance (to verify). Workforce callers are identified by their registered number plus a PIN or voice OTP. Speech recognition and text-to-speech run through Model Hub with language detection and code-mixed handling.
Voice skills map to Actions. R0 queries are answered directly. R1 and R2 updates use read-back confirmation before they run. An R3 request by voice creates an approval that must be completed in a verified visual channel with a preview. R4 is never done by voice.
Disclosure and consent
Every call starts with AI disclosure. Recording consent is captured and stored. Call summaries and action items are written to the activity timeline, and transcripts are kept as files under the retention policy. Minutes are metered with pass-through telephony and model costs.
Features for owners and teams
Opt-in daily briefing calls tell owners about pending approvals, KPIs and alerts. Warm transfer to a human and callbacks are supported. Integration with the Contact Center module enables customer-facing voice agents with persona policy and disclosure.
WhatsApp voice notes and WhatsApp calling are planned for Waves 3–4 (to verify). Voice biometrics are excluded unless counsel approves and a consent regime is defined.
Features
What Voice channel includes
Telephony integration
Inbound and outbound numbers over SIP or WebRTC with DLT and telecom compliance (to verify). W3.
Caller identification
Registered number plus PIN or voice OTP for workforce use. W3.
Indic speech
Speech recognition and text-to-speech with language detection and code-mixed handling. W3.
Voice skills mapped to Actions
R0 queries; R1–R2 updates with read-back confirmation. W3.
AI disclosure and recording consent
At call start, stored per call. W3.
Call summaries
Summary and action items to the activity timeline; transcript under retention. W3.
Minute metering
Pass-through telephony and model costs. W3.
R3 via verified visual channel
Voice creates the approval; completion happens with a preview elsewhere. R4 never by voice. W3.
Daily briefing calls
Opt-in calls covering approvals, KPIs and alerts. W3.
Warm transfer and callbacks
Hand off to a human. W3.
Contact Center integration
Customer-facing voice agents with persona policy and disclosure. W3.
Workflow
Field manager logs an update by phone
- 1
Manager calls and is identified by number and PIN.
- 2
AI disclosure plays and recording consent is captured.
- 3
Manager says the site visit is done and the client wants a revised quote.
- 4
The agent reads back the update and creates a task after confirmation.
- 5
The summary is written to the deal's activity timeline.
AI
AI skills and Digital Employees
Voice skills
Speech to intent to Action, with read-back for updates; R3 to approval link; R4 refused.
Daily briefing calls
Spoken summary of approvals, KPIs and alerts. Opt-in.
Digital Employees that use this module
They act through the same governed Actions as people; risky steps wait for approval.
Frequently asked questions
Can I approve a payment by voice?
No. R3 requests by voice create an approval you complete in a verified visual channel, and R4 Actions are never done by voice.
Do callers know they are talking to AI?
Yes. AI disclosure happens at the start of every call.
When will voice be available?
The Voice channel is planned for Wave 3 (Year 2), metered by minutes.
See Voice channel in your workflow
Tell us about your team and the outcomes you want. We will walk you through the apps, the Digital Employees and the plan for your industry.