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ONE3.ai

How it works

How One3 works, end to end

Follow real business flows across the apps — from first lead to collected cash, from hire to retire — and see which app, which Digital Employee and which person does each step.

Tenant onboarding

How One3 is designed to take a new tenant from sign-up to a working workspace: Copilot interview, proposed Packs and agents, owner approval, connections, data import, team invites and a first dashboard.

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Lead to cash

How One3 is designed to run Lead to Cash: capture and score leads, first contact within SLA, meetings, CPQ quotes within delegation of authority, e-sign, GST e-invoice, UPI collection and reconciliation.

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Campaign loop

How One3 is designed to run the campaign, content and performance loop: agent-drafted strategy, human-approved budget, briefs, drafts, creatives, brand checks, client approval, publishing, measurement and optimisation.

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Issue to resolution

How One3 is designed to run support from ticket to resolution: customer lookup, AI triage, cited answers from Knowledge, skill-based routing, linked issues for defects, CSAT and knowledge gap detection.

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Hire to retire

How One3 is designed to run Hire to Retire: requisition, JD drafting with DEI checks, explainable matching, human shortlisting, offers, verification, onboarding, payroll with R4 approval, reviews and exit.

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Procure to pay

How One3 is designed to run Procure to Pay: requisition and DoA approval, supplier discovery, RFQs, comparison matrix, negotiation drafts, PO, GRN, OCR bill capture, 3-way match, payment approval and ledger posting.

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Order to delivery

How One3 is designed to run Order to Delivery: order capture across channels, payment or COD, stock reservation, pick-pack, carrier selection agent, e-way bill, tracking, proof of delivery, returns, refunds and review requests.

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Record to report

How One3 is designed to run Record to Report: auto-categorisation, bank and GST reconciliation, accruals, trial balance, close checklist, P&L, balance sheet and cash flow, variance explanations, board pack and R4 filings.

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Idea to release

How One3 is designed to run Idea to Release: feedback clustering, PRD drafts, RICE prioritisation, epics and issues, sprint planning, linked PRs, CI, release notes, feature flags, deployment, monitoring, incidents and post-mortems.

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Goal to outcome

How One3 is designed to run the Goal to Outcome loop: goal parsing, diagnosis across the Context Graph and metrics, initiative plans, human approval of plan, budget and autonomy, execution, monitoring, re-planning and calibration.

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Agent lifecycle

How One3 is designed to manage an agent's life: Studio generation, eval cases and golden tasks, governance approval, shadow deployment, per-skill promotion, production traces, incident demotion and kill switches, version upgrades and retirement.

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Model improvement

How the One3 AI Lab is designed to improve models: trace sampling, failure clustering, human labelling, versioned datasets with PII scrub and licence checks, prompt optimisation or LoRA tuning, eval suites, governance approval, registry and canary.

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Pack upgrade

How One3 is designed to upgrade Packs with tenant customisations: compatibility analysis, 3-way merge, AI-suggested conflict resolutions, sandbox tests, golden tasks, admin approval, migration with rollback point and verification.

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DPDP data-principal requests

How One3 is designed to handle DPDP data-principal requests: identity verification, data location across all stores including AI indexes and memory, access report or erasure plan, approval, execution and propagation to training lineage, confirmation and evidence.

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AI incident

How One3 is designed to handle AI incidents: detection, severity classification, containment by kill switch or demotion, reversing or compensating affected Actions per reversibility class, tenant notification, replay root cause, new eval cases and post-mortem.

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Rent a Digital Employee

How One3 is designed to rent Digital Employees: discovery, recommended agent or squad, sandbox trial, evidence, rental contract, onboarding, shadow then draft mode, supervised production, monthly review and the choice to improve, replace or return.

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Switch to One3 in a weekend

How the One3 Migration Factory is designed to move a business from tools like GoHighLevel, HubSpot, Zoho CRM, Freshdesk or CSV: AI-proposed mapping, human approval, dry runs, reconciliation, cutover, rollback window and connector health checks.

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Monthly Agent Investment Statement

How One3's monthly Agent Investment Statement is designed: all-in costs, observed and assisted returns, named metrics with confidence, auto-pause below threshold, and a statement with evidence for clients and agencies.

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Goal to verified statement

One3's end-to-end acceptance fixture: a single goal traced through authority, consent, approval, money, an external provider, outcome identity and the statement, with seven failure scenarios that must pass before any outcome claim is sent.

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See how One3 would run your business

Tell us about your team and the outcomes you want. We will walk you through the apps, the Digital Employees and the plan for your industry.