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Industry Edition · I-39

e-File movement, grievances, schemes, inspections and RTI tracking, on sovereign deployment.

The Government Department Edition is planned for government departments. It covers e-file movement, grievance redressal, scheme beneficiary management, field inspections and RTI request tracking, likely on sovereign One3 Box deployment.

Planned · Years 6–10 (W6)
Become a design partner

Government departments handle files, citizen requests, schemes and inspections under strict timelines and audit. The Government Department Edition is designed to run that work on one citizen and case record, deployed where the department's data rules require.

How the work runs

  • Citizen services. The Citizen Services Portal lets citizens apply for services, track status and raise grievances, with service-level timelines per department.
  • Grievance redressal. Helpdesk routes grievances to the right officer, tracks SLAs and escalates delays.
  • e-File movement. Records Management holds files with classification and retention. File movement between officers is logged.
  • Scheme beneficiaries. Beneficiaries, applications and disbursement status are tracked per scheme.
  • Field inspections. Projects plans inspections, with checklists and findings captured in the field.
  • Procurement. Procurement records requirements and purchases, with GeM as the expected route for buying.
  • RTI tracking. RTI requests are logged with statutory timelines, assigned to officers and answered on time.
  • Privacy. Privacy Ops records processing activities and data requests.

Digital Employees

An AI Support Triage Agent routes grievances by category and language. An AI Voice Support Agent answers citizen queries in Indian languages, with disclosure. An AI Document Controller classifies files and applies retention. An AI Litigation & Matter Assistant tracks deadlines such as RTI timelines. They work for officers under supervision. Decisions on applications stay with officers.

Deployment and compliance

Sovereign deployment on One3 Box is likely to be required. Government security audits, data localisation, GIGW accessibility, GeM procurement and RTI Act timelines apply. These are pointers to confirm with counsel.

Challenges

What this Edition is designed to solve

File delays

Physical and e-files move slowly and are hard to trace.

Grievance backlogs

Citizen complaints miss timelines without routing and escalation.

RTI deadlines

Statutory response times are tracked by hand.

Data sovereignty

Data must stay within approved infrastructure.

Apps & modules

What's in the Edition

Service Desk
Legal, Risk & Compliance
Work
Operations

Industry records & flows

Built around your records

  • e-File movement
  • Grievance redressal
  • Scheme beneficiaries
  • Field inspections
  • RTI requests
  • Citizen service applications

Workflow

Grievance redressal

  1. 1

    Citizen raises a grievance on the portal or by phone

  2. 2

    AI Support Triage Agent routes it to the right officer

  3. 3

    Officer acts and records the outcome

  4. 4

    Delays escalate automatically

  5. 5

    Citizen is informed and can rate the resolution

Workflow

RTI request

  1. 1

    Request is logged with its statutory deadline

  2. 2

    Assigned officer gathers information

  3. 3

    Response is reviewed and approved

  4. 4

    Reply is sent and recorded before the deadline

Digital Employees

Agents you could rent for this industry

AI Support Triage Agent AI Voice Support Agent AI Document Controller AI Litigation & Matter Assistant AI Privacy (DPDP) Operations Assistant

Regulatory pointers

Rules this Edition is designed around

  • Government security audits and data localisation. Verify with counsel.
  • GIGW accessibility guidelines. Verify with counsel.
  • Procurement via GeM. Verify with counsel.
  • RTI Act response timelines. Verify with counsel.
  • Sovereign deployment (One3 Box) likely required. Verify with counsel.

These are pointers for review with counsel, not legal advice. Each is verified before the Edition is sold.

Frequently asked questions

Is the Government Department Edition available today?

Not yet. The Government Department Edition is planned for wave W6. Each Industry Edition needs three signed design partners in that industry, a named domain expert and counsel sign-off before it is built.

Can it run on government infrastructure?

The plan is for this Edition to run on One3 Box, a sovereign on-premise deployment, where required.

Will AI decide on citizen applications?

No. Agents route, answer and track. Officers decide on applications and grievances.

Build the Government Department Edition with us

Each Edition starts with signed design partners from the industry. Tell us how your business runs.

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