Industry Edition · I-9
Reservations, rooms, tables, kitchen and housekeeping on one guest record.
The Hospitality Edition is planned for hotels, resorts and restaurants. It connects reservations, rooms and tables, POS, kitchen display, inventory, housekeeping and staff attendance, with AI guest service agents.
Hotels and restaurants run around the clock with many small handovers: reservation to check-in, order to kitchen, checkout to housekeeping. The Hospitality Edition is designed to keep each guest and each room or table on one shared record.
How the work runs
- Reservations. Calendar & Booking manages room and table reservations, modifications and availability.
- Front desk and outlets. POS handles room charges, restaurant bills and outlet sales. Orders go to the kitchen display, so the kitchen sees what to cook and in what order.
- Housekeeping. Room status moves from occupied to dirty to clean to inspected, with tasks for housekeeping staff.
- Stock. Inventory & Warehouse tracks food, beverages and amenities, with consumption linked to sales.
- Guest requests. Helpdesk logs guest requests and complaints with SLAs. Loyalty & Referrals rewards repeat guests.
- Staff. Attendance & Leave covers shifts for front desk, kitchen and housekeeping teams.
Digital Employees
An AI Reservations & Guest Services Agent handles bookings, modifications, guest requests and upsell offers on the phone, chat and WhatsApp. An AI Inventory Replenishment Specialist drafts reorder proposals for the kitchen and bar. An AI Tier-1 Support Agent answers common guest questions. They work for your front office and F&B teams under supervision, disclose that they are AI and pass anything unusual to staff.
Licences and guest data
FSSAI, local trade and liquor licences and guest data protection apply. The Edition is designed to keep licence records and consent on file, as pointers to confirm with counsel.
Challenges
What this Edition is designed to solve
Missed handovers
Room status, kitchen orders and guest requests fall between shifts.
Booking channels everywhere
Calls, WhatsApp and walk-ins are hard to manage on one calendar.
Food cost leakage
Stock consumption is not compared with sales.
Guest data and licences
Guest information and licence renewals need careful tracking.
Industry records & flows
Built around your records
- Reservations
- Rooms and tables
- Kitchen display orders
- Housekeeping tasks
- Guest requests
- Food and beverage stock
Workflow
Reservation to checkout
- 1
Guest books by phone, web or WhatsApp
- 2
Reservation is confirmed and a reminder sent
- 3
Guest checks in and charges post to the folio
- 4
Guest requests are logged and resolved
- 5
Checkout settles the bill and room goes to housekeeping
Workflow
Table order to kitchen
- 1
Server takes the order on POS
- 2
Kitchen display shows the order
- 3
Stock is consumed by recipe
- 4
Bill is settled and loyalty points credited
Digital Employees
Agents you could rent for this industry
Regulatory pointers
Rules this Edition is designed around
- FSSAI licensing. Verify with counsel.
- Local trade and liquor licences. Verify with counsel.
- Guest data protection under the DPDP Act. Verify with counsel.
These are pointers for review with counsel, not legal advice. Each is verified before the Edition is sold.
Frequently asked questions
Is the Hospitality Edition available today?
Not yet. The Hospitality Edition is planned for wave W5. Each Industry Edition needs three signed design partners in that industry, a named domain expert and counsel sign-off before it is built.
Will the AI tell guests it is an AI?
Yes. Persona policy requires external-facing agents to disclose that they are AI.
Does it cover both rooms and restaurants?
Yes, that is the design. Rooms, tables, outlets and the kitchen share one guest record and one stock ledger.
Build the Hospitality Edition with us
Each Edition starts with signed design partners from the industry. Tell us how your business runs.