Industry Edition · I-14
Prescriptions, expiry alerts and refill reminders, with the pharmacist always deciding.
The Pharmacy Retail Edition is planned for chemists and pharmacy chains. It covers billing, prescription capture, substitution suggestions for the pharmacist, expiry alerts, refill reminders and loyalty.
A pharmacy counter is busy, regulated and personal. Pharmacists must check prescriptions, manage expiring stock and keep records, while customers expect quick service and reminders. The Pharmacy Retail Edition is designed to support that work without taking decisions away from the pharmacist.
How the work runs
- Billing. POS handles counter sales, discounts and returns, and keeps working offline. Tax Engine applies GST to every bill.
- Prescriptions. Prescriptions are captured as images or entries against the customer and linked to the sale. Scheduled drugs need a prescription record before they can be billed.
- Substitution suggestions. When a brand is out of stock, the system can suggest equivalent products in stock. The pharmacist decides whether to offer a substitute.
- Stock and expiry. Inventory & Warehouse tracks stock by batch and expiry, and sends alerts before items expire.
- Refill reminders. Customers on regular medicines get refill reminders on the WhatsApp channel, with their consent.
- Loyalty. Loyalty & Referrals rewards repeat customers across branches.
Digital Employees
An AI Store Operations Assistant prepares shelf-gap and expiry lists for the shift. An AI Inventory Replenishment Specialist drafts reorder proposals from sales and stock. An AI Email & WhatsApp Campaign Specialist sends refill reminders and offers to consenting customers. None of them dispense, advise on medicines or approve substitutions. They work for your pharmacists under supervision.
Compliance
Prescription-drug dispensing rules, scheduled drug registers and pharmacist records apply. The Edition is designed to keep these records on file. These are pointers to confirm with counsel and the drug control authority.
Challenges
What this Edition is designed to solve
Expired stock on the shelf
Batches expire before anyone notices.
Prescription records
Scheduled drug sales need prescription evidence and registers.
Out-of-stock brands
Customers leave when a brand is unavailable and no alternative is offered.
Repeat customers lost
Patients on regular medicines are not reminded to refill.
Apps & modules
What's in the Edition
Industry records & flows
Built around your records
- Prescriptions
- Substitution suggestions (pharmacist decides)
- Batch and expiry stock
- Refill reminders
- Scheduled drug records
- Loyalty points
Workflow
Prescription sale
- 1
Customer presents a prescription
- 2
Pharmacist captures it against the customer
- 3
Stock is checked and substitutes suggested if needed
- 4
Pharmacist decides and bills the sale
- 5
Refill reminder is scheduled with consent
Workflow
Expiry control
- 1
Inventory lists batches near expiry
- 2
Staff move them forward or return them to the distributor
- 3
Expired stock is quarantined and logged
Digital Employees
Agents you could rent for this industry
Regulatory pointers
Rules this Edition is designed around
- Prescription-drug dispensing rules, including scheduled drugs. Verify with counsel.
- Pharmacist record-keeping requirements. Verify with counsel.
These are pointers for review with counsel, not legal advice. Each is verified before the Edition is sold.
Frequently asked questions
Is the Pharmacy Retail Edition available today?
Not yet. The Pharmacy Retail Edition is planned for wave W4. Each Industry Edition needs three signed design partners in that industry, a named domain expert and counsel sign-off before it is built.
Does the system choose substitutes?
No. It can suggest equivalent products in stock, but the pharmacist decides what to offer.
Are refill reminders allowed?
Reminders are sent only to customers who have consented, and consent records gate every message. Verify with counsel.
Build the Pharmacy Retail Edition with us
Each Edition starts with signed design partners from the industry. Tell us how your business runs.