Industry Edition · I-22
Appointments, stylist commissions, packages and rebooking reminders in one place.
The Salon, Spa & Wellness Edition is planned for salons, spas and wellness centres. It covers appointments, stylist commissions, memberships and packages, product retail and rebooking reminders on WhatsApp.
Salons and spas live on repeat visits. Clients want easy booking and reminders; owners want full chairs, fair commissions and packages that are actually used. The Salon, Spa & Wellness Edition is designed to run that on one client record.
How the work runs
- Appointments. Calendar & Booking shows each stylist's and therapist's availability. Clients book online or on the WhatsApp channel and get reminders.
- Billing and retail. POS bills services and product sales together, applies package balances and records payment.
- Memberships and packages. Prepaid packages and memberships are tracked per client, with remaining sessions and expiry.
- Clients. CRM holds service history, preferences and notes, so any stylist can see what the client had last time.
- Rebooking. Clients due for their next service get a rebooking reminder. Loyalty & Referrals rewards repeat visits and referrals.
- Staff and commissions. Attendance & Leave records shifts and leave. Commissions & Incentives calculates stylist commissions on services and retail, ready for payroll.
Digital Employees
An AI Tier-1 Support Agent answers client questions and books or changes appointments on WhatsApp, handing anything unusual to the front desk. An AI Email & WhatsApp Campaign Specialist sends rebooking reminders and offers to consenting clients. An AI Customer Advocacy Coordinator requests reviews and referrals. An AI Territory & Commission Planner checks commission calculations. They work for the front desk and owner under supervision.
Compliance
Local shop and establishment rules and GST apply. These are pointers to confirm with counsel.
Challenges
What this Edition is designed to solve
Empty chairs and no-shows
Bookings are taken by phone and reminders are not sent.
Package tracking
Prepaid sessions are tracked on paper and disputes follow.
Commission disputes
Stylist commissions are calculated by hand each month.
Clients who do not return
No one reminds clients when their next service is due.
Industry records & flows
Built around your records
- Appointments
- Stylist and therapist schedules
- Memberships and packages
- Product retail
- Stylist commissions
- Rebooking reminders
Workflow
Booking to rebooking
- 1
Client books on WhatsApp or online
- 2
Reminder is sent before the visit
- 3
Service and products are billed on POS
- 4
Package balance and loyalty update
- 5
Rebooking reminder is scheduled
Workflow
Monthly commissions
- 1
Services and retail sales are credited to staff
- 2
Commission plan calculates earnings
- 3
Owner reviews disputes
- 4
Approved amounts go to payroll
Digital Employees
Agents you could rent for this industry
Regulatory pointers
Rules this Edition is designed around
- Local shop and establishment rules. Verify with counsel.
- GST on services and retail. Verify with counsel.
These are pointers for review with counsel, not legal advice. Each is verified before the Edition is sold.
Frequently asked questions
Is the Salon, Spa & Wellness Edition available today?
Not yet. The Salon, Spa & Wellness Edition is planned for wave W4. Each Industry Edition needs three signed design partners in that industry, a named domain expert and counsel sign-off before it is built.
Can clients book on WhatsApp?
Yes, that is the design. Clients can book, reschedule and get reminders on WhatsApp, with an agent handling routine requests.
How are commissions calculated?
Commissions & Incentives applies your commission plan to services and retail sales, and the owner approves before payroll.
Build the Salon, Spa & Wellness Edition with us
Each Edition starts with signed design partners from the industry. Tell us how your business runs.