Every channel, one order book, with the shop still open offline

One Order, whatever the channel

Many Indian merchants join three to five products to sell across a website, shops, WhatsApp and marketplaces. In One3 Commerce, a web checkout, a POS bill, a WhatsApp order, an ONDC order and a marketplace order are all rows of the same Order entity, with a channel attribute, one status model, one fulfilment model and one returns process. This shared Order Book is included with whichever Commerce module you subscribe to, so a POS-only shop still writes real orders and can add an online store later without re-importing anything.

Commerce has two modules:

• Online Store — storefront, catalogue and listings, pricing and promotions, cart and checkout, shopper accounts, shipping, and channels including WhatsApp, ONDC, marketplaces, quick commerce and food aggregators.
• POS — registers, fast billing, split tenders including UPI, returns and exchanges, shift and cash control, omnichannel tasks at the outlet, and a restaurant mode with tables, KOTs and kitchen display.

The shop keeps selling when the internet does not

POS is offline-first. Sales, receipts, returns and shift closes are designed to work without connectivity and sync later under explicit conflict rules through Edge Sync. Each register holds its outlet catalogue, prices, promotions, tax rules and a pre-allocated block of receipt numbers. The planned gate before release is an 8-hour offline test with 5,000 sales synced without loss or duplication.

Money-moving changes are governed Actions

Refunds, price changes, discounts above a limit, stock write-offs, cancellations and outbound messages run through the One3 Action Bus with a risk tier, a reversibility class and delegation-of-authority limits. Cashiers, managers, integrations and rented Digital Employees all call the same Actions. Refunds, cash payouts, stored-value adjustments and variance write-offs are R4 and always need a person. No agent ever completes a sale, processes a return or moves cash.

India commerce compliance in the product

GST-correct receipts and invoices, e-invoice IRN and e-way bill through the shared Tax Engine, UPI through licensed partners in Payments Hub, ONDC seller participation through a registered participant, Legal Metrology and e-commerce disclosure fields, FSSAI details and DPDP consent are planned as product features. Every rule is recorded in the Fact Register and must be verified before release.

How it fits with the rest of One3

Stock is reserved and consumed in Operations Inventory. Tax and payments are owned by Finance. Loyalty points accrue in Marketing's Loyalty module. Advanced pricing comes from CRM & Sales. Outcomes such as recovered carts, closed settlement variances and stock-outs avoided are written to the Investment & ROI Ledger against your own baseline, never presented as benchmarks. Migration Factory adapters are planned for Shopify, Ginesys, GoFrugal, Petpooja, Zoho and spreadsheets, including loyalty and voucher balances.