Platform · Module
Notifications
One notification centre for every app, agent and platform event
Notifications delivers every alert from every app through in-app, email, web push, WhatsApp, Slack and Teams. It respects preferences, consent, quiet hours and permissions, and never leaks data beyond the recipient.
One service for every event
Notifications is the single delivery service for One3. An event subscription leads to recipient resolution, a permission filter, template rendering and channel delivery with status tracking. Because rendering happens under the recipient's permissions at send time, a notification never shows a field the recipient could not open.
Channels
The in-app notification centre has an unread badge, filters by app, mark-as-read and deep links to the object. Email goes out with the tenant's or partner's sender name, with bounce and complaint handling. Slack and Microsoft Teams delivery, planned for Wave 1, is the Year-1 substitute for a chat app: actionable links, no data beyond a summary. Wave 2 adds web push for the PWA, WhatsApp utility templates with an opt-in check, approvals via WhatsApp, and SMS with DLT templates (to verify). Native mobile push and voice alerts for critical incidents follow in Wave 3.
Preferences and rules
Users set preferences per app, module, event type and channel. Some classes cannot be muted: security, billing state, deletion, kill switch and approval expiry. Tenants set default and required channels per event and escalation chains. Quiet hours apply per user and workspace, with an override for critical classes.
Less noise
Daily and weekly digests and smart batching are planned for Wave 2, with an AI summary of low-priority items. A delivery log with retries and a dead-letter queue shows queued, sent, delivered and read status where the provider supports it. White-label email domains are verified with SPF, DKIM and DMARC. Notification analytics with fatigue detection are planned for Wave 3.
Features
What Notifications includes
Notification pipeline
Event subscription, recipient resolution, permission filter, template render, channel delivery and status. W0.
In-app notification centre
Unread badge, filters by app, mark read, deep link to the object. W0.
Email delivery
Tenant or partner sender name with bounce and complaint handling. W0.
User preferences
Per app, module, event type and channel. W0.
Mandatory classes
Security, billing state, deletion, kill switch and approval expiry cannot be muted. W0.
Template registry
Templates per event with variables, locale variants and permission-aware content. W1.
Slack and Teams delivery
Actionable links with no data beyond a summary. W1.
Web push and WhatsApp
PWA push; WhatsApp utility templates with opt-in check and WhatsApp approvals. W2.
Digests and smart batching
Daily or weekly digests with an AI summary of low-priority items. W2.
Quiet hours and tenant rules
Quiet hours per user and workspace; default and required channels and escalation chains. W2.
Delivery log and retries
Per-channel status, retries and dead-letter queue. W2.
White-label email domains
SPF, DKIM and DMARC verification for partner domains. W2.
SMS delivery
SMS with DLT template registration (to verify). W2.
Workflow
Approval expiry alert
- 1
An approval request nears expiry.
- 2
Recipients are resolved from the DoA route.
- 3
Content is rendered under each recipient's permissions.
- 4
Delivered in-app and via the recipient's chosen channel; it cannot be muted.
- 5
Delivery status is logged and retried on failure.
AI
AI skills and Digital Employees
Smart batching and digests
Groups low-priority items and writes a short digest summary. W2.
Fatigue detection
Detects notification fatigue and suggests rule changes for an admin to apply. W3.
Digital Employees that use this module
They act through the same governed Actions as people; risky steps wait for approval.
Frequently asked questions
Can notifications leak private data to Slack or WhatsApp?
Content is rendered under the recipient's permissions, and restricted fields are never sent to external channels. Slack and Teams receive only a summary and a link.
Can users mute everything?
Users control most notifications, but security, billing state, deletion, kill switch and approval expiry notices cannot be muted.
Are WhatsApp and SMS notifications charged?
Notifications are included, but outbound WhatsApp and SMS messages carry usage meters because providers charge per message.
See Notifications in your workflow
Tell us about your team and the outcomes you want. We will walk you through the apps, the Digital Employees and the plan for your industry.