Office · Module
Calendar & Booking
Connected calendars and booking pages that route, remind and link
Calendar & Booking connects Google and Microsoft calendars, aggregates free/busy across people and Digital Employees, and publishes booking pages that route invitees to the right host. Reminders go over WhatsApp with consent, and every meeting links to the lead, ticket or candidate it is about.
Time as a governed resource
Calendar & Booking is planned in two steps. In Year 1, booking links run through an integration and calendar events are logged against CRM and Service Desk records (W2). The full calendar client and native booking pages with round robin are planned for W3, after Google and Microsoft verification is recorded.
Connected, not copied
Google Calendar and Microsoft 365 calendars sync both ways for events created in One3, and events One3 creates carry a marker so sync never loops. Other providers can be subscribed read-only over CalDAV or ICS. Free/busy is aggregated across a user's work and secondary calendars, and leave and holidays from People block availability automatically without ever showing the leave reason.
Booking pages that route
A booking type sets duration, buffers, minimum notice, a daily maximum, availability windows, questions and the video location. Hosts can be single, round robin by availability or equal distribution, collective, or routed by form answers such as region, product or language. Pages can be branded on the tenant domain or an agency client's white-label domain and embedded on a website. Invitees can reschedule or cancel within a cut-off policy, and email or phone verification can be required before a public booking is confirmed.
Reminders people actually read
Confirmations and reminders go over WhatsApp, email or SMS with consent and approved templates. An invitee can reply 1 to confirm or 2 to reschedule. Without WhatsApp opt-in, email is used. No-shows can be marked and trigger a follow-up.
Linked to the work
Every booking matches or creates a party, links to the lead, ticket or candidate and captures source and UTM. A Schedule Action on CRM, Desk, Recruit and Project records pre-fills attendees and booking type, and interview kits support panels and candidate self-scheduling for Recruit.
Agents with their own calendars
Digital Employees can hold a calendar for their scheduled work and the meetings they attend. The AI Executive Scheduler parses scheduling requests from mail, chat or WhatsApp and proposes slots; internal holds can be automated, and external invites remain R3 and approval-gated.
Features
What Calendar & Booking includes
Google and Microsoft calendar sync
Two-way sync of One3-created events, with loop-safe markers (verify provider scopes).
Free/busy aggregation
Availability across a user's work and secondary calendars, working hours and holidays.
Calendar views and recurring events
Day, week, month and agenda views, time-zone aware with IST default, and recurrence with exceptions.
Find a time
Search attendees' free/busy across working hours and state and country holiday calendars.
Resource calendars
Rooms and equipment with capacity, buildings, floors and amenities, and a configurable conflict policy.
Booking types
Duration, buffers, minimum notice, daily maximum, availability windows, form questions and location.
Round robin, collective and routed hosts
Distribute bookings by availability or equally, require all hosts free, or route by form answers.
Branded and personal booking pages
Tenant or white-label domains with embed script, plus a personal booking page per member on first use.
WhatsApp reminders and confirm or reschedule
Interactive replies over WhatsApp with opt-in and approved templates; email fallback.
Self-service reschedule and cancel
Invitee changes within a cut-off policy, keeping the same record link and event identity.
Scheduling poll
Offer up to 20 candidate slots, collect yes, no or if-needed votes and auto-book the winner.
Out-of-office auto-decline
Incoming invitations during an out-of-office block are declined automatically.
Booking verification
Email or phone verification before a public booking is confirmed.
Interview scheduling kits
Panels, round robin interviewers and candidate self-scheduling for Recruit.
Workflow
Booking to meeting held
- 1
Slots are computed from live free/busy, hours, holidays, leave and buffers.
- 2
The invitee picks a slot and answers questions; a lock confirms the slot is still free.
- 3
The host is routed and a provider event with ICS and video link is created.
- 4
The party is matched or created and linked to the lead, ticket or candidate.
- 5
Confirmation and reminders go out by email or WhatsApp with consent.
- 6
A prep brief reaches the host; afterwards the meeting is marked held or a no-show follow-up starts.
AI
AI skills and Digital Employees
Scheduling request parsing
Reads scheduling requests in mail, chat or WhatsApp and proposes slots; external invites are approval-gated.
Meeting prep brief
Attendees, linked records, last interactions and open items delivered before the meeting.
Conflict resolution and focus time
Suggests fixes for clashes and protects focus blocks with internal reschedules.
Booking qualification assistant
Qualifies an invitee before booking and captures the lead.
Reminder conversations
Interprets confirm and reschedule replies over WhatsApp and runs no-show follow-up.
Digital Employees that use this module
- AI Executive Scheduler
- AI Executive/Team Assistant
- Appointment Booking & Reminder Agent
- AI Recruiting Coordinator
- AI Site Visit Coordinator
They act through the same governed Actions as people; risky steps wait for approval.
Frequently asked questions
Can I use booking links in Year 1?
Yes, through an integration in W2. Native booking pages with round robin and WhatsApp reminders are planned for W3.
Will invitees see my other meetings?
No. A booking never reveals other event titles, and routing forms never expose host lists unless you configure it.
Do WhatsApp reminders need consent?
Yes. WhatsApp reminders need an opt-in and an approved template; otherwise email is used. Provider rules are marked verify.
Does leave from People block my calendar?
When People is in use, approved leave marks you out of office for booking. The leave reason is never shown.
See Calendar & Booking in your workflow
Tell us about your team and the outcomes you want. We will walk you through the apps, the Digital Employees and the plan for your industry.