Commerce · Module
POS
Fast, GST-correct billing that keeps working offline, for retail and restaurants
POS runs in-store and in-restaurant selling on Android tablets, phones and desktop browsers, with split tenders including UPI, returns, shifts and cash control. It is designed to keep working offline and sync safely, with retail and restaurant modes in one product.
What it does
POS handles fast billing, correct GST receipts, split tenders, returns and exchanges, and shift and cash control. Outlets link to an Inventory location and a legal entity and GSTIN. Registers pair to one device at a time with their own receipt number series, printer profile, cash drawer and offline policy, and can be remotely wiped through Device Management. Operators sign in with a PIN, and built-in roles set limits on manual discount, price override, refund without receipt, voids, cash pay-outs and no-sale drawer opens.
Selling at the counter
Items are entered by scan, search or a favourites grid on the cached catalogue, with variant, batch, expiry and serial or IMEI capture. Prices and tax splits come from the outlet price list and cached Tax Engine rules. Promotions apply automatically; manual discounts above the operator's limit need supervisor approval by PIN or remotely. Tenders include cash with rounding rules, UPI dynamic QR, card terminals, gift cards, store credit and B2B credit sales. Completing a sale creates the Order, Sale and Receipt, consumes stock and emits loyalty events in one idempotent Action. A B2B tax invoice with IRN can be issued at the register where the tenant is in scope.
Cash control
Shifts open with a float counted by denomination. Pay-ins, pay-outs, safe drops and petty expenses are recorded with reasons. Blind close hides expected totals, computes variance and requires reasons and supervisor sign-off. X and Z reports and a day close per outlet confirm all shifts closed and offline queues synced. Cash refunds are R4 with a supervisor PIN.
Offline by design
Each register holds its outlet catalogue, prices, promotions, tax rules, a customer subset, hashed operator PINs and a pre-allocated receipt number block. Every Action is queued with an idempotency key and device sequence, then replayed in order. Conflict rules are declared per object type and non-trivial resolutions go to a review queue. Offline limits cap duration, refund value, gift card redemption and credit sales. Whether per-register receipt series are acceptable is to be verified with a chartered accountant.
Restaurant mode and omnichannel
Restaurant mode adds menus and modifiers, floor plans, KOT routing to stations, kitchen display, a captain app, bill splits, QR table ordering, aggregator orders and recipe-based consumption. Outlets also run BOPIS pickups, ship-from-store tasks, endless aisle and returns of online orders. Planned for W4 (Year 3); restaurant mode at GA.
Features
What POS includes
Outlets, registers and operators
Outlets tied to an Inventory location and GSTIN; device-paired registers with receipt series; PIN sign-in with lockout.
Roles and limits
Cashier, Senior Cashier, Supervisor, Store Manager and Captain roles with limits on discounts, overrides, voids, refunds and pay-outs.
Hardware support
ESC/POS printers over USB, Bluetooth or network, barcode scanners, cash drawers, customer displays, label printers and weighing scales.
Fast item entry
Scan, search, favourites and recent items on the cached catalogue, with batch, expiry and serial capture.
Prices, taxes and discounts
Tax-inclusive MRP pricing, line tax splits from cached Tax Engine rules, automatic promotions and approval above operator limits.
Split tender
Cash, UPI dynamic QR, card terminals, gift cards, store credit and B2B credit sales on one bill.
Receipts and B2B invoices
GST receipts printed or sent digitally with permitted basis; B2B invoices in the buyer's name with IRN where in scope.
Returns and exchanges
Return with receipt or order, controlled returns without receipt, exchanges in one transaction and cash refunds as R4.
Shifts, cash and day close
Float count, cash movements, blind close with variance reasons, X and Z reports and day close per outlet.
Offline operation
Local data scope, receipt number blocks, idempotent Action outbox, conflict rules, offline indicators and limits.
Omnichannel at the outlet
BOPIS pickup queue with OTP verification, ship-from-store tasks, endless aisle and reserve in store.
Restaurant mode
Menus and modifiers, tables, KOT routing, kitchen display, captain app, bill split, QR table ordering, aggregator orders and recipe-based ingredient consumption from Inventory.
Exception reports and shrink flags
Voids, returns without receipt, manual discounts, overrides, drawer opens and cash variances by operator and outlet.
Multi-outlet management
Central catalogue and price push with effective times, outlet groups and outlet league tables.
Workflow
Sale at the counter
- 1
The cashier opens a shift with a counted float
- 2
Items are scanned or searched, with batch or serial captured where needed
- 3
Promotions apply automatically; manual discounts above the limit need supervisor approval
- 4
The customer is attached by phone for history and loyalty
- 5
Payment is taken by one or more tenders
- 6
The sale completes, creating the order and receipt and consuming stock
- 7
The receipt is printed or sent by WhatsApp, SMS or email with permitted basis
Workflow
Shift close
- 1
The operator counts cash and other tenders blind
- 2
Variance against expected is computed
- 3
Reasons are required above the threshold
- 4
A supervisor signs off
- 5
The Z report records sales, returns, taxes by rate, tenders, discounts, voids and cash movements
- 6
Day close checks all shifts and offline queues before the summary goes to Accounts
Workflow
Restaurant table order
- 1
A captain takes the table order on a phone, with modifiers
- 2
KOTs route to the right kitchen stations by category
- 3
The kitchen display tracks ticket timers and bumps items
- 4
The bill is split by seat, item or amount with configured service rules
- 5
Recipes consume ingredients from Inventory
AI
AI skills and Digital Employees
Upsell prompts
Precomputed basket suggestions shown to the cashier, never auto-added; no model runs on the sale path.
Shrink and anomaly detection
Flags patterns for restricted human review; never an automatic consequence for staff.
Store manager copilot
Questions such as today's voids by cashier, answered with report citations.
Shift variance hints
Explains likely causes from recent pay-outs, unverified tenders and voids, with numbers taken from source.
Menu import
Menu photos or PDFs turned into item, section and modifier drafts; prices confirmed by a person.
Day close summary
Plain-language summary of sales, taxes, tenders, returns, variances and unsynced registers.
Digital Employees that use this module
They act through the same governed Actions as people; risky steps wait for approval.
Frequently asked questions
Which devices will POS run on?
Android tablets and phones, and desktop browsers as a PWA, with the same Actions. A certified device list is planned and still to be verified.
Can I take UPI offline?
Dynamic QR needs connectivity. Offline, a static outlet QR can be used with cashier confirmation, marked as an unverified tender and matched to partner settlement after sync, subject to partner support and policy.
Does an AI agent ever ring up sales?
No. Register Actions are never granted to agent identities. Agents work on back-office tasks such as replenishment proposals and store checklists.
Is restaurant mode a separate product?
No. It is part of POS, planned for W4 GA, so retail and restaurant outlets run on the same product and order book.
See POS in your workflow
Tell us about your team and the outcomes you want. We will walk you through the apps, the Digital Employees and the plan for your industry.