Industry Edition · I-30
IMEI tracking, EMI through partners, service jobs and warranty claims.
The Electronics & Telecom Retail Edition is planned for mobile, electronics and telecom retailers. It covers IMEI and serial tracking, EMI financing through partners, service-centre jobs, warranty claims and extended warranty sales.
Electronics and mobile retailers sell high-value items tracked by serial number, often on EMI, and then handle service and warranty claims. The Electronics & Telecom Retail Edition is designed to keep each device's life on one record.
How the work runs
- IMEI and serial tracking. Inventory & Warehouse records every device by IMEI or serial number from purchase to sale, so stock is exact and claims can be traced.
- Billing. POS bills devices, accessories and extended warranties. Billing & Invoicing handles B2B sales and corporate orders.
- EMI financing. Embedded Finance presents financing offers from regulated lending partners at the counter. One3 does not lend; the partner decides.
- Service centre. Field Service runs repair jobs as job cards, with parts used, technician time and status updates to the customer.
- Warranty claims. Claims to brands are assembled with serial numbers, invoices and photos, and tracked to settlement.
- Extended warranty and loyalty. Extended warranties are sold and tracked per device. Loyalty & Referrals rewards repeat buyers.
Digital Employees
An AI Store Operations Assistant prepares stock checks and shift handover notes. An AI Field Service Dispatcher schedules repair jobs and parts. An AI Returns & Refunds Specialist checks return eligibility; refunds stay with people. An AI Email & WhatsApp Campaign Specialist sends upgrade and warranty renewal offers to consenting customers. They work for store and service staff under supervision.
Compliance
Consumer protection rules, e-waste obligations and lending-partner disclosures apply. EMI offers must show the partner's terms clearly. These are pointers to confirm with counsel.
Challenges
What this Edition is designed to solve
Serial number errors
IMEI mix-ups cause stock and warranty problems.
EMI at the counter
Financing is offered through separate partner apps with no record in the sale.
Service job visibility
Customers call repeatedly for repair status.
Warranty claim delays
Claims to brands lack documents and stall.
Apps & modules
What's in the Edition
Industry records & flows
Built around your records
- IMEI and serial tracking
- EMI financing via partners
- Service-centre jobs
- Warranty claims
- Extended warranty sales
- E-waste records
Workflow
Device sale on EMI
- 1
Customer selects a device
- 2
IMEI is scanned at billing
- 3
Financing offer from a lending partner is shown
- 4
Partner approves and the sale completes
- 5
Extended warranty offer is made
Workflow
Repair and warranty claim
- 1
Device is received at the service centre
- 2
Job card is opened with photos
- 3
Repair is done and parts logged
- 4
Warranty claim is assembled and sent to the brand
- 5
Customer is updated and the device returned
Digital Employees
Agents you could rent for this industry
Regulatory pointers
Rules this Edition is designed around
- Consumer protection rules. Verify with counsel.
- E-waste management obligations. Verify with counsel.
- Lending-partner disclosure requirements for EMI offers. Verify with counsel.
These are pointers for review with counsel, not legal advice. Each is verified before the Edition is sold.
Frequently asked questions
Is the Electronics & Telecom Retail Edition available today?
Not yet. The Electronics & Telecom Retail Edition is planned for wave W4. Each Industry Edition needs three signed design partners in that industry, a named domain expert and counsel sign-off before it is built.
Does One3 provide EMI loans?
No. EMI offers come from regulated lending partners through Embedded Finance. The partner makes the credit decision.
Can we track every device by IMEI?
Yes, that is the design. Each device is tracked by IMEI or serial number from purchase to sale and service.
Build the Electronics & Telecom Retail Edition with us
Each Edition starts with signed design partners from the industry. Tell us how your business runs.