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Industry Edition · I-41

Multi-brand job cards, parts, photo estimates, insurance claims and service reminders.

The Independent Garage & Auto Service Edition is planned for multi-brand garages and service centres. It covers job cards, parts inventory, estimates with photo evidence, insurance claim documents and service reminders.

Planned · Year 3 (W4)
Become a design partner

Independent garages service many brands, compete with authorised workshops and depend on repeat customers. Trust grows when estimates are clear, work is shown with evidence and customers are kept informed at every stage. Small garages rarely have the staff to do this by hand. The Independent Garage & Auto Service Edition is designed for that.

How the work runs

  • Bookings. Calendar & Booking takes service slots online, by phone or on the WhatsApp channel.
  • Job cards. Field Service opens multi-brand job cards with vehicle details, complaints, checklists and technician assignment.
  • Estimates with photos. Technicians attach photos of worn or damaged parts to the estimate. Customers approve on WhatsApp before work starts.
  • Parts. Inventory & Warehouse tracks parts and consumables across brands, with reorder proposals.
  • Insurance claims. Claim documents, photos and estimates are assembled for insurers and surveyors and tracked to settlement.
  • Billing. POS bills parts and labour and records payment.
  • Reminders and loyalty. Service due reminders go out by date or kilometres. Loyalty & Referrals rewards repeat customers.

Digital Employees

An AI Tier-1 Support Agent books slots and answers status questions on WhatsApp. An AI Field Service Dispatcher assigns bays and technicians. An AI Inventory Replenishment Specialist drafts parts orders. An AI Email & WhatsApp Campaign Specialist sends service reminders to consenting customers. They work for the garage owner and service advisors under supervision. Estimates and prices are approved by people.

Compliance

Consumer protection rules, GST and insurance claim processes apply. These are pointers to confirm with counsel.

Challenges

What this Edition is designed to solve

Estimate disputes

Customers question work they did not see or approve.

Multi-brand parts

Parts for many brands are hard to stock and track.

Insurance paperwork

Claims stall on missing photos and documents.

One-time customers

Customers do not return without reminders.

Apps & modules

What's in the Edition

Operations
Commerce
Marketing
Platform
Office

Industry records & flows

Built around your records

  • Multi-brand job cards
  • Parts inventory
  • Estimates with photo evidence
  • Insurance claim documents
  • Service reminders
  • Loyalty points

Workflow

Booking to delivery

  1. 1

    Customer books a slot

  2. 2

    Job card is opened and the vehicle inspected

  3. 3

    Estimate with photos is sent on WhatsApp

  4. 4

    Customer approves and work is done

  5. 5

    Bill is settled and the next reminder set

Workflow

Insurance repair

  1. 1

    Accident vehicle is received

  2. 2

    Photos and estimate are prepared

  3. 3

    Claim documents are sent to the insurer

  4. 4

    Surveyor approves and repair proceeds

  5. 5

    Claim is settled and recorded

Digital Employees

Agents you could rent for this industry

AI Tier-1 Support Agent AI Field Service Dispatcher AI Inventory Replenishment Specialist AI Email & WhatsApp Campaign Specialist

Regulatory pointers

Rules this Edition is designed around

  • Consumer protection rules for repairs and estimates. Verify with counsel.
  • GST on parts and labour. Verify with counsel.
  • Insurance claim processes. Verify with counsel.

These are pointers for review with counsel, not legal advice. Each is verified before the Edition is sold.

Frequently asked questions

Is the Independent Garage & Auto Service Edition available today?

Not yet. The Independent Garage & Auto Service Edition is planned for wave W4. Each Industry Edition needs three signed design partners in that industry, a named domain expert and counsel sign-off before it is built.

Can customers approve estimates on WhatsApp?

Yes, that is the design. Estimates with photos go to the customer on WhatsApp for approval before work starts.

Does it work for all vehicle brands?

Job cards and parts are multi-brand by design.

Build the Independent Garage & Auto Service Edition with us

Each Edition starts with signed design partners from the industry. Tell us how your business runs.

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