Commerce · Workflow
Return anywhere
An online order returned at any outlet against the original order and channel rules.
Step by step
Each step is a governed Action: it is permission-checked, logged, and either reversible or compensated.
- 1
The customer brings an online order to an outlet
- 2
POS finds the order by code or phone
- 3
If the channel does not allow in-store returns, the channel process is explained
- 4
Otherwise the return passes the Order Book policy check
- 5
The item is inspected and given a disposition
- 6
Refund to the original online tender goes through Payments Hub as an R4 human approval
- 7
Stock goes into the receiving outlet or a damage location and a credit note is issued from the supplying GSTIN
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