Glossary
Agent Performance Arena
Where agent performance is measured against the tenant's previous process and role targets, with evidence packs for claims.
The Agent Performance Arena produces evidence of how an agent performs. It compares agents with the tenant's previous-process baseline and with role targets — never with named people and never in "human vs AI" leaderboards.
Metrics cover outcome, quality (approval, reopen and brand scores), speed, all-in cost including supervision, safety, reliability and learning across versions. Methods include offline benchmarks on simulator scenarios, shadow-mode agreement, holdout experiments and significance tests before any claim. Internal scorecards and the "Verified" badge process are planned for W2.
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