Glossary
Synthetic Customer Simulator
Generates synthetic leads, objections and support cases so agents can be tested safely before they meet real people.
The Synthetic Customer Simulator creates synthetic personas, scenario scripts and simulated conversations — including Indic and code-mixed language — and scores how an agent handles them. It powers safe practice, sandbox trials and the Simulation dimension of the Eval Coverage Score.
Because simulated customers are not real people, sandbox trials contact no one and incur no pass-through cost. A simulator-only template can carry a "Simulator-verified" label until live design-partner data exists. A lite simulator is planned for W1–W2, ahead of the first sales and support role trials, so every customer-facing template has practised before probation.
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