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Facilities & ESG · Workflow

Facility request: intake to confirmed closure

A request from WhatsApp, a QR code, email, the app or Copilot is triaged, put on an SLA clock, dispatched and closed only after the requester confirms.

Step by step

Each step is a governed Action: it is permission-checked, logged, and either reversible or compensated.

  1. 1

    Request arrives by WhatsApp, QR code, email, app or Copilot

  2. 2

    Requester and site are matched; QR codes capture the space or asset

  3. 3

    AI triage proposes category, priority, space and checks for duplicates

  4. 4

    Low-confidence triage goes to a coordinator to confirm

  5. 5

    SLA policy is applied by category, priority and site

  6. 6

    Technical asset work creates a work order through Assets & Maintenance; other work becomes a soft-service task

  7. 7

    Job is dispatched to an in-house team or vendor on an approved template; unaccepted jobs escalate and re-route

  8. 8

    Technician completes checklist and photos, offline if needed

  9. 9

    Requester confirms or reopens; closure records SLA, CSAT, vendor score and ROI entries

More Facilities & ESG workflows

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