Edge, IoT & Compute · Module
Spatial Work Instructions (AR)
Capture an expert's repair once and guide every technician step by step
Spatial Work Instructions is planned to turn expert capture into step-by-step procedures anchored to equipment, run hands-free on phones and later smart glasses, with remote assist one tap away. It is a later-wave (W6) module.
What it does
When only two senior technicians know how to service a machine, that knowledge walks out of the door. This module captures how experts do skilled physical work and turns it into guidance any trained technician can follow.
From expert capture to procedure
An expert records a real job with video and voice, with consent. AI drafts ordered steps with timestamps, tools, parts and safety warnings, citing the capture timeline. The expert edits every step. Procedures carry text, images, short video, checks (measurement, photo, confirmation), tools and parts from the product catalogue, safety warnings and estimated time. Hazardous tasks need a safety reviewer in addition to the subject-matter expert, and every run records the procedure version used.
Guided execution, anchored to equipment
Technicians run procedures step by step on mobile with voice navigation ('next', 'repeat'), evidence per step and timers, offline through Edge Sync. Steps are anchored to equipment with phone AR (ARKit or ARCore) or QR markers. Procedures link to assets and asset classes, Field Service job types, Manufacturing routings and Frontline tasks, so the right procedure opens with the job.
Remote assist
When a technician is stuck, a remote expert joins on live video with two-way audio, annotations, freeze-frame and a pointer, with a low-bandwidth mode. Recording happens only with participant consent. If no in-house expert is free, the session can escalate to a vetted external expert through Human Expert Cloud.
Learning from every run
Execution analytics show step durations, skipped or repeated steps and errors, and correlate them with first-time fix and rework. Changing a procedure produces an impact list of assets, jobs and trained workers and asks for re-acknowledgement. Approved procedures publish to Knowledge for cited Copilot answers, and training mode scores practice runs and writes verified skills to Credentials.
Features
What Spatial Work Instructions (AR) includes
Procedure authoring
Steps with text, images, short video, checks, tools and parts, safety warnings and estimated time.
Expert capture to draft
Video and voice of a real job drafted into steps; the expert edits every step.
Review, approval and versioning
SME approval plus safety reviewer for hazardous tasks; runs record the version used.
Guided execution
Step-by-step with voice navigation, evidence per step, timers and offline support.
Spatial anchors
Step markers on equipment via phone AR or QR fallback, per asset.
Remote assist
Live video, two-way audio, annotations, freeze-frame and pointer; recording only with consent; low-bandwidth mode.
Record links
Procedures linked to assets, Field Service job types, Manufacturing routings and Frontline tasks.
Human Expert Cloud escalation
Request a vetted external expert when no in-house expert is available.
Smart glasses
Hands-free execution and remote assist on supported glasses (device list to verify).
Execution analytics
Step durations, skips, repeats and errors against first-time fix and rework.
Multilingual procedures
Reviewed translations and voice navigation in Indian languages.
3D overlays
glTF model overlays aligned to anchors (formats to verify).
Knowledge publishing and training mode
Approved procedures in Knowledge for Copilot; scored practice runs to Learning and Credentials.
Change management
Impact list of assets, jobs and trained workers when a procedure changes, with re-acknowledgement.
Workflow
Expert capture to guided execution
- 1
Expert records the job with consent
- 2
AI drafts steps with timestamps
- 3
Expert edits every step
- 4
Safety reviewer approves hazardous tasks; SME approves
- 5
Publish the version and anchor it to the asset
- 6
Technician runs it hands-free
- 7
If stuck, remote assist with an in-house expert or Human Expert Cloud
- 8
Evidence per step updates the job; analytics recorded
AI
AI skills and Digital Employees
Expert capture to procedure draft
Ordered steps with tools, parts, warnings and photo anchors from a recorded repair.
Procedure translation
Translation and reading-level adaptation with terminology locked to the tenant glossary.
Remote assist support
Live transcription, translation and an annotated summary of what was decided and done.
Execution analytics
Finds steps that cause stops, rework or escalation and proposes revisions with evidence.
Digital Employees that use this module
They act through the same governed Actions as people; risky steps wait for approval.
Frequently asked questions
When is AR planned?
Spatial Work Instructions is a W6 module (Years 6–10). It is not part of the early waves.
Do we need smart glasses?
No. Procedures run on phones and tablets with phone AR or QR markers. Smart glasses support is planned at GA, with the device list to be verified.
Is AI allowed to publish procedures?
No. AI drafts; the expert edits every step and humans approve, with a safety reviewer for hazardous tasks.
Are remote assist sessions recorded?
Only with participant consent.
See Spatial Work Instructions (AR) in your workflow
Tell us about your team and the outcomes you want. We will walk you through the apps, the Digital Employees and the plan for your industry.