Edge, IoT & Compute · Module
Frontline Worker App
Tasks, checklists and notices by voice, photo or WhatsApp, in the worker's language
The Frontline Worker App is planned to give deskless and contract workers one simple way to do their shift's work. Failed items and reported issues become tasks in Facilities, Field Service, EHS or Service Desk through Actions.
What it does
The Frontline Worker App gives store staff, guards, cleaners, pickers and contract workers one screen for today's shift: tasks, checklists, notices and issue reports. It is voice-first in Indian languages, works from photos, runs offline through Edge Sync, and has a WhatsApp mode that needs no app install. A shared-device mode lets a team use one tablet with PIN or QR badge sign-in.
Checklists with evidence
Templates support yes/no, numeric with range, choice, photo, multi-photo, signature, barcode or QR, voice note and temperature items, with scoring, conditional logic and approved versions. Runs are scheduled per site, shift, asset or zone. AI checks photos against the requirement ('fryer area clean', 'shelf faced') with a confidence and reason; low-confidence results go to a human and a sample of passes is reviewed. Agents may not mark failed food-safety or safety-critical items as passed. A failed or out-of-range item creates a corrective task with owner, due time and escalation.
Issues routed to the right owner
A worker reports a problem by voice or photo. AI proposes the category, site and asset; routing rules send it to a Facilities request, an Assets work order, an EHS observation or a Service Desk ticket through that app's Actions. If no owning app is subscribed, it becomes a task for the supervisor.
Proving briefings happened
Notices for SOP changes or safety briefings carry mandatory acknowledgement, read-aloud and an optional two-question check, delivered in-app and as WhatsApp templates, with reminders and a coverage report at the deadline.
Built for people, not surveillance
No automated disciplinary, pay or rating decision uses frontline data. Clock events are proposals to Attendance & Leave. Selfie capture is off by default and face match is not offered by default. Anonymous pulse results are shown only for groups of at least five. Pricing is under evaluation per active site or worker-month rather than named seats.
Features
What Frontline Worker App includes
Frontline home
Today's shift, tasks, checklists and notices on one icon-first screen with large targets, built for low-end Android.
Voice-first interaction
Speak to open tasks, answer items, add notes and report issues in launch languages, with read-aloud and read-back before submit.
Checklist templates
Ten item types, mandatory items, scoring, conditional logic and approved versioning.
Scheduled runs
Opening, closing, hygiene and safety-walk schedules per site, shift, asset or zone with due windows and holiday calendars.
AI photo verification
Photo checked against the item requirement with confidence and reason; timestamp, geo and device captured; human review below threshold.
Frontline tasks
Tasks from supervisors, automations, agents and other apps with evidence requirements; accept, start, complete or cannot-complete with reason.
Announcements and acknowledgements
Mandatory acknowledgement, read-aloud, optional comprehension check, deadlines and reminders.
WhatsApp mode
Tasks, checklist runs (WhatsApp Flows where available), acknowledgements and issue reports without the app; opt-out respected immediately.
Issue reporting and routing
Voice or photo report with AI category proposal, routed to Facilities, Assets, EHS or Service Desk.
Supervisor console
Live completion by site, shift and template; overdue and failed items; photo review queue; reassign and nudge.
Clock-in with geofence
Clock events checked against site geofences and proposed to Attendance & Leave.
Shift handover
Voice handover converted into structured notes on open issues, stock and incidents for the next shift.
Micro-learning and Frontline Copilot
Short SME-approved lessons from Knowledge SOPs and cited answers to 'how do I clean the slicer'.
Onboarding, audits and template library
Document checklists with optional DigiLocker verification, weighted audit scores and site league tables, and industry template packs for retail, QSR, facility services, warehousing and more.
Workflow
Issue report routing
- 1
Worker reports by voice or photo
- 2
AI proposes category, site and asset
- 3
Supervisor confirms if confidence is low
- 4
Routing rules choose the owner app
- 5
Facilities request, Assets work order, EHS observation or Desk ticket created through Actions
- 6
Supervisor task if no owning app is subscribed
Workflow
Acknowledgement campaign
- 1
Safety officer publishes a notice with deadline and targets
- 2
Workers receive it in-app with read-aloud or as a WhatsApp template
- 3
Workers acknowledge and answer the optional check
- 4
Reminders go to pending workers
- 5
Supervisors get the list of non-acknowledgers before the deadline
- 6
Coverage report at the deadline
AI
AI skills and Digital Employees
Photo verification
Checks photos against the requirement; critical items always stay with a human.
Issue triage
Proposes category, site and asset from voice or photo and detects duplicates of open issues on the same asset.
Shift handover structuring
Converts a voice handover into open issues, stock notes and incidents with citations to the transcript.
WhatsApp reply handling
Parses free-text replies, attaches photos to the right item and handles opt-out immediately.
Overdue chasing
Nudges assignees, proposes reassignment inside the site and shift, and escalates per template rules.
Frontline Copilot
Answers from SOPs with citations in the worker's language and refuses outside scope.
Digital Employees that use this module
- AI Store Operations Assistant
- AI Shift Supervisor Assistant (proposed)
- AI Operations Manager
They act through the same governed Actions as people; risky steps wait for approval.
Frequently asked questions
Do workers need to install an app?
No. WhatsApp mode handles tasks, checklist runs, acknowledgements and issue reports without an install, and shared-device mode supports a team tablet.
Which languages are supported?
Voice-first interaction in Indian languages is planned; the launch language list is set in the module's Capability Brief before build.
Will checklist results be used to discipline staff?
No. No automated disciplinary, pay or rating decision uses frontline data. Results are signals for supervisors.
How is it priced for contract workers?
This is an open decision. Options include a frontline light seat, per active worker-month, per active site with unlimited workers, or WhatsApp-only participants counted through message meters. No prices are set.
See Frontline Worker App in your workflow
Tell us about your team and the outcomes you want. We will walk you through the apps, the Digital Employees and the plan for your industry.