Work · Workflow
Bug from support to fix
How a customer-reported bug closes the loop (planned W3).
Step by step
Each step is a governed Action: it is permission-checked, logged, and either reversible or compensated.
- 1
A customer reports a problem in Helpdesk
- 2
The agent links the ticket to a new or existing issue
- 3
A developer works the issue and links the pull request by issue key
- 4
The issue moves to done on merge and joins a release
- 5
Requesters on linked tickets get an update through Helpdesk when the release ships
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