Intelligence · Workflow

Question to cited answer

How a question from Copilot, Desk, an agent, the portal or the API becomes a cited answer, or an honest "I don't know".

Step by step

Each step is a governed Action: it is permission-checked, logged, and either reversible or compensated.

1
A question arrives from Copilot, Service Desk, an agent, the portal or the API
2
Entitlement and permissions are checked and the actor's allowed ACL keys are loaded
3
Hybrid retrieval combines vector and full-text candidates, then reranks them
4
An answer is drafted with citations and passes a groundedness check
5
Below threshold, the user gets "I don't know" plus search results and the query is logged as no-answer
6
Feedback marked incorrect or outdated creates a review task for the document owner

Tell us about your team and the outcomes you want. We will walk you through the apps, the Digital Employees and the plan for your industry.