Intelligence · Workflow
Knowledge gap to published article
Questions the company cannot answer yet become reviewed content.
Step by step
Each step is a governed Action: it is permission-checked, logged, and either reversible or compensated.
- 1
No-answer and refused queries are clustered weekly
- 2
Each gap is stored with example queries (PII removed) and counts
- 3
A draft article is created in Content Hub for review
- 4
A person edits and publishes it
- 5
The gap closes only when the new source is indexed and the example queries now answer
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