Service Desk · Workflow
Voice of Customer feedback loop
Turning repeated complaints into fixes (planned W3).
Step by step
Each step is a governed Action: it is permission-checked, logged, and either reversible or compensated.
- 1
Tickets, CSAT comments, call transcripts, NPS and survey answers are collected as signals
- 2
Personal data is redacted before analysis
- 3
Signals are tagged into themes with sentiment
- 4
Themes are compared with CSAT, reopen rate, churn and revenue as associations, not causes
- 5
A close-the-loop task goes to the owning team
- 6
After the fix, an approved follow-up goes to affected customers and theme volume is measured
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