Legal, Risk & Compliance · Workflow

Consent withdrawal everywhere

A person withdraws consent once and every dependent use stops.

Step by step

Each step is a governed Action: it is permission-checked, logged, and either reversible or compensated.

1
The person withdraws via preference centre, message link, WhatsApp keyword, voice or a staff-recorded request
2
Clear keyword withdrawals are applied immediately; ambiguous text becomes a proposal for staff
3
The withdrawal is written to the platform consent ledger
4
The withdrawn event propagates to Marketing, CRM, Service Desk, agents and voice
5
Queued sends are cancelled and confirmations recorded
6
A consent receipt is sent by the chosen channel

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